Teachable | NY, NY July 2021 - October 2022

• Led end-to-end development, release, and post-release iterations of technology and product development process and tool enhancements to scale the Product org within a series A B2B2C in the EdTech Industry allowing independent business owners to create and sell knowledge products online (e.g. courses, coaching, digital downloads)

• Used RASCI framework to help PMs appropriately identify and consult stakeholders, leading to more user feedback being incorporated into product decisions and more cohesive customer communication, resulting in a 20% increase in NPS in one quarter

• Partnered closely with the 2-4 engineering and design teams to create, maintain, and prioritize a backlog of user stories by building a product feedback process, ticket tagging taxonomy, spreadsheet, dashboard and Voice of Customer digest to aggregate customer feedback and metadata, used to share weekly customer insights leading to cohesive roadmap planning and organizational alignment over two quarters

• Attended and facilitated all Scrum ceremonies, specifically a cross-company Global Tax initiative involving product and development teams and SLT which fostered clearer communication about project requirements, risks, and blockers

• Translated customer needs into product requirements by leveraging new product feedback process and artifacts into user stories with clear acceptance criteria enabling “quick-win” Enrollment Caps feature that drove $3.5M revenue in one quarter

• Worked closely with Marketing team to identify personas, core positioning and value proposition for the product and interacted with cross-functional teams to increase unified go-to-market messaging on Enrollment Caps feature, leading to more cohesive customer-facing messaging and 75% of adoption goal reached within two weeks of release

Teachable | NY, NY June 2019 - July 2021

• Led end-to-end development, release, and post-release iterations of support and fraud process enhancements focused on managing risk within series A B2B2C EdTech Industry allowing independent business owners to create and sell knowledge products online (e.g. courses, coaching, digital downloads)

• Performed quantitative and qualitative research through engaging directly with customers to understand user behavior, gather feedback, and validate hypotheses, to identify product opportunities and prioritize an impactful roadmap to deliver an MVP experience for product-led onboarding that decreased time-to-first-sale by 40%

• Managed well-crafted communication for various internal and external audiences including engineering, design, marketing, and other key stakeholders by creating training and support documentation for the page editor 2.0 release and maintenance that increased user sales by 22%

• Became a subject matter expert on the platform and collaborated with a wide variety of virtual teams to align on strategy and develop a delivery roadmap for MVP of product-led onboarding via extensive cross-group coordination and very strong communication and partnership skills, leading to on-time release of product-led onboarding feature

• Led the team in effective decision-making across a range of complex issues including budget, scope, design, technical architecture, and development process by proactively managing risk to projects and the long-term solution roadmap by creating a risk calculator to decrease fraud and prevent chargebacks and ensure a durable impact on long-term client success

• Conducted market research to identify market opportunity and refine positioning for MVP of Page Editor 2.0 by creating user personas, leading to unified product messaging

SAS Institute, Inc. | Cary, NC July 2008 - December 2009

• Provided editorial support for JMP Genomics Instruction Manual and software