A multi-tab performance dashboard covering touch efficiency (% 1-touch, 2-touch, 3-touch, multi-touch), P90 replies per resolution, per-agent public comment ratios, CSAT, and average resolution calendar hours — all broken down by team and plan. The plan and ticket tag tabs let managers understand support load by customer tier and issue type.

• P90 public comments per resolution (team + per-agent)
• % 1/2/3/multi-touch ticket distribution
• CSAT and avg resolution hours as headline scalars
• Ratio of public comments per resolution — efficiency benchmark

A dashboard focused on the customer-side experience of support — specifically how long requesters wait from ticket creation to resolution, broken down to identify bottlenecks by ticket type, plan, or agent group.

Ticket volume and trend reporting scoped to the Birdie product area, enabling the support team to track issue patterns, volume spikes, and resolution quality for a specific feature set.

A comprehensive view of Ada's performance: automated resolution rates (current week and current month vs prior), containment rate, unresolved topic trends over time, top publications starting conversations, and full conversation transcripts for QA. The 2025 Unresolved Insights tab isolates topics Ada consistently fails to resolve — the key input for bot training improvements.

• Automated resolution rate — current week, current month, previous month
• Containment rate (conversations that never escalated to human)
• Unresolved topics trend line for bot training prioritization
• Top publications by conversation volume (F30D)
• Full Ada conversation transcripts for QA review

A structured metrics view with 5 parallel questions covering the same resolution classification breakdown across every meaningful time window — current week, previous week, current month, previous month, and all time — enabling easy period-over-period comparison of Ada's automated resolution performance.

An exploratory overview of conversation data — how support conversations are distributed across time periods, geographic regions, and topic categories. Likely the foundational analysis that informed the more targeted Ada dashboards built afterward.

A two-tab fraud detection dashboard: the Global Radar surfaces the top 100 suspicious subscribers across the entire beehiiv network, while the Publication Drilldown lets investigators scope to a specific pub to see suspicious subscriber profiles, their cross-network behavior (which other publications they appear in), and a calculated earnings adjustment for boost payouts. This feeds directly into trust enforcement and publisher payout corrections.

• Global Radar Top 100 — network-wide suspicious subscriber ranking
• Suspicious subscribers per publication — filtered drilldown
• Cross-publication subscriber profile — shows if a sub appears across multiple pubs
• Earnings Adjustment — calculated payout correction for affected publishers

The most comprehensive troubleshooting dashboard in Danni's portfolio — a verified, embedded reference tool used by CS and support teams to diagnose any publication issue. The Overview tab surfaces pub details, settings, domain configurations, current subscriber breakdown by status, and a cohort subscriber chart. Subsequent tabs cover every operational dimension: email send history, post performance, paid subscription state, ad network activity, automation journeys, segments, and boosts.

• Publication details, settings, and address configuration objects
• Root domain details and DNS configuration
• Current subscribers by status (pie)
• Cohort subscriber chart — status by signup date within a date range

A structured troubleshooting tool covering every layer of the automations system — from in-app automation lists and deleted automations to current journey and step status distributions, journeys started over time, and a dedicated Stuck Journeys tab for identifying subscribers caught in broken automation flows.

• In-App Automations and Deleted Automations tables
• Current Journey Status and Journey Step Status distributions (row charts)
• Automation Journeys Started over time (line)
• Stuck Journeys tab — dedicated view for broken/blocked journey diagnosis

A standalone report surfacing automation journeys that are stuck — subscribers who entered an automation flow but haven't progressed to the next step within an expected timeframe. Used by CS and engineering to proactively identify and resolve broken automation states before customers file tickets.

Two embedded lookup dashboards (Subscriber Lookup and Publication Lookup) used by the CS team to quickly pull up a subscriber or publication record without needing direct database access. Both are embedded publicly, making them accessible directly within CS tooling outside of Metabase.

A dashboard showing which features a publication has actively used — giving CS context on what a customer has enabled and engaged with before or during a support interaction.

A parameterized publication search tool for the ad sales team, returning eligible publications filtered by tags, pub name, or pub ID — with minimum eligibility guardrails baked in (50+ active subscribers, at least one post sent in the last 30 days, paid plan). Also includes a tag reference table so sales reps can browse available targeting categories.

A paired set of dashboards — one tracking cancelled ad campaigns, one tracking cancelled ad opportunities — giving the ad network team visibility into lost revenue and campaign churn across 2025. The Cancelled Ad Opportunities dashboard is also embedded publicly for use in ad ops tooling.

A data quality / ops dashboard flagging ad opportunities that were scheduled after their parent campaign's end date — catching scheduling errors that would result in ads running outside contracted windows or revenue recognition issues.

A purpose-built dashboard to track a specific enterprise subscriber migration from the Crypto is Easy publication to Milk Road — monitoring migration progress, subscriber state, and ensuring completeness for a high-profile customer migration.

Two one-off investigation dashboards tied to specific Zendesk tickets: zd174372 (Welcome Email Send Delay) analyzing delays in welcome email delivery, and zd175948 (Smerconish.com / Comcast Throttling) investigating email delivery issues caused by ISP throttling for a named publisher. These demonstrate the ability to rapidly build targeted diagnostic tools in response to live customer escalations.

A dashboard tracking onboarding session volume, status, and outcomes — most recently updated June 2026, indicating it's an actively maintained operational tool for the CS team to monitor the onboarding program.

A leaderboard-style dashboard ranking publications across the beehiiv network by performance metrics — useful for CS context, sales outreach prioritization, or identifying high-value publishers for white-glove engagement.